123

456

2001 Trying to get to work

This is the screen I get and I do not see what you are talking about when I click on file in the new program. the old program looks somewhat like you are saying. This is confusing. Am I to use the new or old program? Help

New program:





Screen of the new program after hitting file:



More new

---

Old:





more old

On 8/9/2011 3:05 PM, Dolphin Safe Software - Support wrote:

That's not the screen.

Click on the File menu.  The click the online integration menu option - in that screen there will be 2 tabs.  Tab 1 has a place to put your pool adminid and password and do a synchronization - the next tab say's "Recover" and allows you to recover your data from our server.  Don't do the synch - just enter your admin id and password and perform the recovery.

Please advise,

Eric Brown

Dolphin Safe Software - Support

4900 California Avenue, Tower B-210

Bakersfield, CA 93309

support@dolphinsafe.net

"For every complex problem there is an answer that is clear, simple, and wrong."

    - H.L. Mencken

This e-mail is intended for the use of the individual addressee(s) named above and may contain information that is confidential, privileged, or unsuitable for overly sensitive persons with low self-esteem, no sense of humor, or irrational religious beliefs. If you are not the intended recipient, any dissemination, distribution, or copying of this e-mail is not authorized (either explicitly or implicitly) and constitutes an irritating social faux pas.

On Aug 9, 2011, at 1:59 PM, don@donredding.com wrote:

Sorry, I have two of your programs on my computer.

The new one I just got with upgrade says no backup info.

the old one asks if I want to upgrade and I say no and use it  and then it tells me about what will happen when I do this restore/recover

I encounter the message when I run the new program and click on  file/local restore



New Program

:<biegfejc.png>

new program above



Old Program:below



<agabdacb.png>



d

On 8/9/2011 2:52 PM, Dolphin Safe Software - Support wrote:

No back up file where?  When do you encounter that message? 

Please advise,

Eric Brown

Dolphin Safe Software - Support

4900 California Avenue, Tower B-210

Bakersfield, CA 93309

support@dolphinsafe.net

"For every complex problem there is an answer that is clear, simple, and wrong."

    - H.L. Mencken

This e-mail is intended for the use of the individual addressee(s) named above and may contain information that is confidential, privileged, or unsuitable for overly sensitive persons with low self-esteem, no sense of humor, or irrational religious beliefs. If you are not the intended recipient, any dissemination, distribution, or copying of this e-mail is not authorized (either explicitly or implicitly) and constitutes an irritating social faux pas.

On Aug 9, 2011, at 1:51 PM, don@donredding.com wrote:

I now have two of your  nfl programs on my computer, the old one and the new one which I just paid for. When I click on the new one, it says there is no backup file. When I click on the old one, it warns me of overwriting every thing.

Help

thanks

don

2 50 p/m

On 8/9/2011 2:47 PM, don@donredding.com wrote:

It tells me backup does not exist, help

2 47 p/m

On 8/9/2011 2:45 PM, don@donredding.com wrote:

I found it , sorry, I will now try and let you know but I am afraid I am going to overwrite

don